Last updated: 13 February 2026
Thank you for shopping at Spike Pet Store.
This Shipping Policy explains how your order is processed and delivered.
1. Order Processing Time
All orders are processed within 2–5 business days.
After processing, your order is forwarded to our international fulfillment partners for shipment.
Orders are not processed on weekends or public holidays.
2. Shipping & Delivery Time
Because we work with international suppliers, delivery times may vary.
Estimated delivery times:
- Europe: 7–15 business days
- International: 10–20 business days
In some cases, delivery may take longer due to customs processing, high seasonal demand, or courier delays.
We appreciate your patience.
3. Multiple Shipments
If you order multiple items, they may be shipped separately and arrive at different times.
4. Shipping Costs
Shipping costs are calculated at checkout.
Free shipping may be offered on selected products or promotions.
Customers are responsible for any customs duties or import taxes that may apply in their country.
Spike Pet Store is not responsible for delays caused by customs.
6. Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for packages delivered to incorrectly provided addresses.
7. Lost or Delayed Orders
If your order has not arrived within 25 business days, please contact us and we will investigate with the carrier.
8. Contact Information
If you have any questions about shipping, please contact us: [email protected]